(Caption) LOTTERY PRODUCT RETAILER FAKES PRODUCT KNOWLEDGE.

(Description) Oregon Lottery Commission/Customer Service Training, "Retail Sales Customer Service Program" - Nine vignettes were conceived by Oregon Lottery training officials to educate retail sales outlets of OLC products, about how to sell those products, how to recognize up-sell opportunities and how to best serve their customers who buy Lottery products. The short vignettes portray both the right and wrong way to approach sales situations and provide valuable information to retail sellers. The video segments were put onto CD-ROM along with self tests and other text information. The program is presented both by Lottery trainers at live sales training seminars and is also offered as a stand alone training resource for self paced education.

(Caption)KIDS ENJOY PROGRAMS OF PROGRESSIVE YOUTH ORGANIZATION, SELF ENHANCEMENT, INC.

(Description)Karakas, Van Sickle, Ouellette Advertising and PR/Self Enhancement, Inc., "Life Has Options!" Self Enhancement, Inc. is a youth education and training organization founded to combat gang involvement and youth violence in the north Portland, Oregon community. Founder, Tony Hopson appears in interview along with other key SEI personnel to vocalize the groups focus and explain its mission. The program is designed to highlight the organizations programs, goals and orientation to community groups and potential investors.

For further information on Richard or the Blackthorn Group visit their website at http://www.blackthorngroupinc.com