Variability, which is also present in many processes, can be contained and managed too (for example see 6-Sigma, Statistical Process Control). For example, variability is found in the creation or execution of the following:
- Product Requirements Specifications
- Product development project processes
- Production processes
- Service & support processes
- Delivery processes
- Adherence of project and Product Requirements Specifications to market and user changes
- Consistency of the development project
- Consistency of Production Process
- Continuous improvement
- Verification of the design
- Validation of the product
The basic methodology to solve the Quality implementation problem is to find the critical subset of variables used in the design of the product and processes: i.e.
- Determine product and process qualities that will meet or exceed user, market, and manufacturing needs and demands.
- Prioritize the criticality of the qualities and what needs to be controlled.
- Establish a measurable or assessable specification with tolerance(s) for each of the qualities.
- Produce control plans: e.g. means of measurement and control and acceptable variations allowed in the tolerances.
- Determine how to correct and eliminate or minimize the variations.
During this process always remember economic and technical reality: a push to "delight" the customer, over-design and over-specifying may cost time and money. This determination is where experience can be a significant and positive contributory factor.
Since some products will have many qualities to consider and measure, it may be easier to use sets of qualities in order to reduce complexity. A set of qualities is any set of similar measurable or objectively assessable qualities of a product (or a service or process).
Some examples of sets of qualities are:
- Electrical = {voltage, current, frequency, watts consumed/produced, EMI...}
- Software = {domains of program variables, ranges of program variables, algorithm speed, I/O speed, storage access time...}
- Cosmetic = {scratches, blemishes, knit marks, relief marks...}
- Manufacturing = {ambient particulate matter, speed of pick & place machine, size of drilled holes...}
- Product features = {number of interactive buttons, color of LEDs, timeliness of response to user inputs, recyclability...}
- Environmental = {EMC, altitude, external power, vibrations, hazardous substances, particulate contaminants...}
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©1999, 2005, Richard M. (Dick) Haney
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