- The need for transparency. The health care system should make information available to patients and their families that allows them to make informed decisions when selecting a health plan, hospital, or clinical practice, or when choosing among alternative treatments. This should include information describing the system's performance on safety, evidence-
based practice, and patient satisfaction.
- Anticipation of needs. The health system should anticipate patient needs, rather than simply reacting to events.
- Continuous decrease in waste. The health system should not waste resources or patient time.
- Cooperation among clinicians. Clinicians and institutions should actively collaborate and communicate to ensure an appropriate exchange of information and coordination of care."
(National Academy of Sciences, Crossing the Quality Chasm, 2001)
The opinions expressed in this article are those of the author only and do not represent the views of the Techman/Kanata or of any of its directors, officers or employees. The author, Mary Decker Staples, can be reached at mdeckerstaples@comcast.net
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©2001 Mary Decker Staples
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