Quality is:

• The degree of excellence at an acceptable price and the control of variability at an acceptable cost
• The customers' expressed and implied requirements are met fully
• Doing it right the first time
• The ability of your product to satisfy your customers
• Consistency of Implementation
• That which engenders trust
• Pride in workmanship
• Those product features which meet the needs of customers and thereby provide product satisfaction." or "freedom from deficiencies." or "fitness for use"
• Conformance to requirement
• Surpassing customer needs and expectations throughout the life of the product
• Meeting customer expectations at a cost that represents a value to them
• Better than you would or could, have ever expected

• Whatever our customers want it to mean
• Delighting the customer by giving more in a product
• A state of mind - difficult to explain without a long discussion but essentially a mental balance between 'what you'd like and what (you) will do'
• The loss imparted to society from the time the product is shipped
• Improving process and product design through the identification of controllable factors and their settings
• A degree of excellence
• Freedom from defects [Zero Defects], imperfections or contamination