IDEAS

  • PRODUCT MARKETING & SALES
    • Marketing
      • Forecast more effectively
      • Improve (minimize amount) product literature, digital and production costs
      • Minimize distribution channels and tiers
      • Minimize (when feasible) sales literature and proselytizing
      • Optimize new product introduction
      • Increase response to market, sales channels and consumers
      • Minimize transportation costs of sales and support effort
      • Streamline customer service & support {1, 4, 5, 6, 7, 8, 14, 15, 16}
      • Optimize pricing vs. revenue {1, 3, 4, 7, 8, 12, 14, 15, 16}

    • Sales and post-sales support
      • Minimize distribution processes
      • SERVICE (FACTORY, LOCAL, TRAINING, ETC.)
      • SUPPORT (FAQs, BLOGS, FORUMS, ETC.)
      • Part destination: production parts or spare parts for products that are out of production
      • Distribution costs: direct or through channels
      • Optimize customer response: failures in the field, warranty and bug fixes, etc.
      • Optimize commissions
      • Minimize sales training and customer training {1, 2, 10, 14, 15, 16}
      • Minimize Upgrades and conversions when feasible {2, 3, 9, 16}
      • Quick response to returned goods, damaged goods (minimize overhead to support) {1, 4, 16}
      • Decrease liability issues and increase good will {3, 5, 6, 8, 13, 15}

  • Product End-Of-Life
      • Reduce cost of ‘throw-away' {2, 3, 4, 9, 11, 13, 14, 15, 16}
      • Increase recyclable components {3, 11, 13, 14, 16}
      • Increase reusable components {3, 11, 13, 14, 16}
      • Reduce potential for environmental legal costs {1, 2, 3, 6, 13, 16}
      • Reduce costs of removing installations {1, 2, 5, 6, 10, 11, 15, 16}
      • Reduce cost of transportation from installation sites {1, 3, 5, 10, 11, 14, 16}
      • Reduce potential refuse disposal charges {3, 5, 6, 13}
      • Reduce potential site clean-up costs {3, 5, 6, 13, 16}
      • Analyze sustainable development costs {1, 3, 5, 9, 12, 13}

     
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    2008, Richard M. Haney, CMT Group
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