Serviceability {#16} influences:

• Offshore vs. domestic selection/use/management of service provider: response, IP protection, reliability and cost
• Warranty Management and repairs
• Upgrades, bug correction
• Product validation
• All testing, setup and calibration methodologies, tools and equipment
• Component and material selection
• Production and service methodologies and validation
• Design/re-design and architecture choices
• All training procedures
• Service, support and turn-around time
• Business optimization: waste, cycle time improvement
• Installation, calibration, startup tests and maintenance
• Training: personnel, equipment, facilities
• Consumable replacement
• Energy usage
• End-of-Life requirements and procedures

For example, the more serviceable a product is, the easier it is to manufacture, test, repair, and upgrade, lowering costs over a products life.