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I am the Chief Waste Eliminator of Quantum Associates, Inc-an independent
consulting firm specializing in helping clients achieve operational
excellence. I am an American Society of Quality (ASQ) Certified Manager of
Quality and Organizational Excellence, a Certified ISO 9000 Lead Assessor,
Certified Lean Sensei and have a certificate in process mapping/redesign
from Motorola University. Currently I serve on the boards of the Institute
of management Consultants-Chicago Chapter and the Northeastern Illinois
Section of ASQ and also an adjunct faculty member at Roosevelt University
teaching graduate and undergraduate courses in Statistics, Operations
Management and Executive Leadership. My MBA is from Roosevelt University and
my BA is in Chemistry from Southern Illinois University.
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- Redesigning Your Organization Around Lean Thinking
"The redesign of an organization in harmony with lean thinking helps it identify value and deliver that value to the customer..." (My apologies article is in English only)
- HealthCare Strategy: Focus on Improving Patient Care Without Increasing Cost
"To implement a lean initiative everyone from the CEO down to the lowest level staffer or employee must commit to minimizing or removing waste and creating value for the patient." (My apologies article is in English only)
- A Disciplined Approach To Process Improvement
"Disciplined process improvement is a habit forming endeavor that will transform your organization" (My apologies article is in English only)
- Now is The Time for Process Improvement in Service Organizations
"Failure to improve quality and productivity has left many service firms unable to compete in today's economic environment." (My apologies article is in English only)
- Becoming a Process Focused Organization
"It takes a special effort for executives to focus on process improvement as something to be managed." (My apologies article is in English only)
- Improving Financial Performance With ISO 9001
"If the organization applies ISO 9001 only to engineering and manufacturing, then it ignores the intent of the standard and the significant impact on cost structure..." (My apologies article is in English only)
- Structuring Your Work to Deliver Customer Value
"...the diverse needs of customers are forcing organizations to look at ways of delivering customer value quickly..." (My apologies article is in English only)
- Think Lean to Escape the Planning Loop Trap
"In many cases 85% to 90% of the total value delivery time of a manufactured product is eaten up by administrative processes." (My apologies article is in English only)
- Improve Collaboration and Communication in Your Office
"The concept of customers and suppliers is easily grasped once you understand the idea of a process" (My apologies article is in English only)
- The Connection Between Process Focus and the Profit Zone
"An organization capable of managing their processes will achieve high profits." (My apologies article is in English only)
- Deliver Results, Focus on Your Client's Processes
"Automating an inefficient process just "gets what you always got" faster...." (My apologies article is in English only)